Terms of Service

1. Definitions and Scope
Key Terms
"Cross-Border Transaction": Refers to the trade of goods/services between buyers and sellers in different countries/regions via the Platform.
"Applicable Laws": The laws of the governing jurisdiction specified herein and relevant international conventions (e.g., UN Convention on Contracts for the International Sale of Goods).
"Customs Responsibility": Determined by the selected Incoterms® (e.g., FOB, DDP) for import/export clearance and tax liabilities.
Scope: These Terms apply to all cross-border B2B transactions on the Platform, including product listings, order fulfillment, payment processing, and dispute resolution.
2. Account and Compliance Requirements
Enterprise Verification
Users must submit valid business licenses, import/export permits (if applicable), tax registration documents, and contact details.
Specialized products (e.g., medical devices, chemicals) require target market compliance certifications.
EORI/VAT Details
Users are responsible for providing accurate EORI (EU), VAT numbers, or equivalent. Customs delays or penalties due to incorrect information shall be borne by the User.
3. Transaction Rules
Products and Pricing
Product listings must specify the country of origin, compliance certifications (e.g., CE, FDA), applicable Incoterms®, and currency (e.g., USD, EUR).
Prices exclude tariffs, VAT, and similar fees unless explicitly stated as DDP.
Orders and Contracts
Confirmed orders constitute binding contracts, governed by Platform order details, Incoterms® interpretations, and written agreements between parties.
Payment and Exchange Rates
Accepted methods: Letters of Credit (L/C), wire transfers, or cross-border payment gateways. Exchange rates follow bank rates at the time of payment.
Late payments incur daily penalties (e.g., 0.1% of the contract value).
Logistics and Delivery
The Platform or suppliers may offer international shipping options. Users assume transportation risks per selected Incoterms® (e.g., CIF, FOB).
Users must provide customs documentation (e.g., commercial invoices, packing lists, certificates of origin).
4. Import/Export Compliance and Taxes
Export Restrictions
Users may not trade goods prohibited by the Platform (e.g., items under international sanctions, military products).
Import Obligations
Users must ensure purchased goods comply with the destination country’s quality, safety, and labeling laws. Non-compliance may result in confiscation or penalties.
Tax Liabilities
Tariffs, VAT, anti-dumping duties, etc., are assigned per agreed Incoterms®. Unspecified liabilities default to Incoterms® rules.
5. Limitation of Liability
The Platform is not liable for:

Delays or cancellations due to customs policy changes, currency controls, or force majeure (e.g., wars, pandemics).
Legal risks arising from User’s non-compliance with import/export regulations (e.g., misclassified HS codes).
Errors or breaches by third-party service providers (e.g., logistics, payment processors).
6. Intellectual Property and Data Transfer
IP Compliance
Users warrant that goods sold do not infringe the destination market’s intellectual property rights. Violations incur full legal liability.
Cross-Border Data
Users consent to the transfer of necessary data to overseas servers, compliant with destination laws (e.g., GDPR).
7. Dispute Resolution
Negotiation: Disputes shall first be resolved through good-faith negotiations within 30 days.
Governing Law and Arbitration
Unresolved disputes shall be submitted to [Arbitration Body, e.g., ICC International Court of Arbitration] or litigated in [Platform’s Jurisdiction Courts].
Applicable law: [Jurisdiction, e.g., Laws of the People’s Republic of China].
8. Miscellaneous
Language: In case of multilingual discrepancies, the [Language, e.g., English] version prevails.
Amendments: The Platform may update these Terms. Material changes will be notified via email or公告 30 days in advance.
Sanctions Compliance: Users must adhere to international sanctions (e.g., UN, OFAC, EU regulations).
Contact Us

Support Email: Allen@cnzowor.com
Global Hotline: +86 1660-2120-997
Compliance Inquiries: compliance@cnzowor.com
Address: No. 51 Zhengxue Road, Yangpu District, Shanghai, China