Shipping policy

1. Logistics Liability
Applicable Incoterms®
Transactions default to the following Incoterms® 2020 (specific terms are order-dependent):
FOB (Free on Board): Supplier delivers goods onboard the vessel at the named port of shipment. Risk transfers to the buyer upon loading.
CIF (Cost, Insurance, and Freight): Supplier covers freight and insurance to the destination port. Risk transfers at the shipment port.
DDP (Delivered Duty Paid): Supplier handles all transport, customs clearance, and taxes. Risk transfers upon delivery at the destination.
Responsibilities
Supplier: Ensure compliant packaging, accurate export documentation, and on-time dispatch.
Buyer: Provide valid import details (e.g., EORI/VAT numbers), assist in destination customs clearance, and promptly collect goods.
2. Shipping Process
Post-Order Confirmation
Suppliers must confirm orders within [X business days] and agree on logistics methods and timelines with buyers.
The Platform provides a list of recommended logistics partners (e.g., DHL, FedEx, freight forwarders). Suppliers may choose from these or arrange independently.
Packaging Requirements
Goods must comply with international shipping standards (e.g., moisture-proof, shock-resistant packaging). Labels must include:
Product name and quantity
Order number and buyer reference code
Country of origin (e.g., "Made in China")
Export Documentation
Suppliers must submit:
Commercial invoice
Packing list
Certificate of Origin (e.g., Form A)
Compliance certificates (e.g., CE, FDA)
Delays due to documentation errors will incur costs borne by the liable party.
3. Delivery Timelines & Tracking
Estimated Transit Times
Air Freight: 5–10 business days (major ports), +3–5 days for remote areas.
Sea Freight: 20–40 business days (port/route-dependent), excluding customs clearance.
Rail (China-Europe Block Train): 18–25 business days (e.g., China to Germany).
Shipment Tracking
Suppliers must upload tracking numbers to the Platform within 24 hours of dispatch. Buyers can monitor shipments via the Platform or the carrier’s website.
4. Cost Breakdown
Freight Charges
Allocated per agreed Incoterms® (e.g., FOB: buyer pays sea/air freight; DDP: supplier covers all costs).
Additional Fees
Duties/VAT: Paid by the supplier under DDP; otherwise, borne by the buyer per destination laws.
Storage Fees: Charged for delayed pickup post-arrival; liability follows fault determination.
5. Risks & Delays
Transport Risks
Damage/Loss:
Insured shipments: Claims processed via insurers (proof of value and inspection reports required).
Uninsured shipments: Liability follows Incoterms® (e.g., CIF: supplier liable until destination port).
Delay Resolution
Force majeure (strikes, weather) or customs inspections: Parties negotiate extensions or partial refunds.
Supplier/carrier negligence: Supplier compensates buyer 0.1% of order value daily (capped at 10%).
6. Inspection & Receipt
Delivery Inspection
Buyers must inspect packaging integrity upon receipt and record unboxing. Report damages/shortages within 48 hours with evidence.
Dispute Handling
Platform mediation requires submission of delivery receipts, packing records, etc. Disputes resolved within 30 days.
7. Policy Updates & Contact
The Platform reserves the right to amend this policy. Material changes will be notified 15 days in advance.
For logistics inquiries:
Shipping Support: Allen@cnzowor.com
Emergency Hotline: +86 1660-2120-997