Refund policy

Here’s the English version of your B2B Wholesale Platform Return and Refund Policy, adapted for the Zowor Platform:

B2B Wholesale Platform Return and Refund Policy
To protect the rights and interests of both parties, this policy clarifies responsibilities for returns and refunds. Please read carefully before placing orders. Contact customer service for assistance if issues arise.

1. Scope of Application
This policy applies to all B2B wholesale transactions conducted through the Zowor Platform.
It covers returns/exchanges only for non-subjective reasons, including:
Product quality issues,
Incorrect/missing items,
Shipping damages.
No returns are accepted for non-defective or discretionary reasons.
2. Return Conditions
A. Quality-Related Returns

Products with manufacturing defects, functional failures, or significant discrepancies from contractual descriptions.
A valid test report or evidence must be provided.
Claims must be filed within 7–15 working days after delivery (adjustable per industry standards).
B. Logistics-Related Returns

Items damaged, contaminated during transit, or inconsistent with the order (e.g., wrong/missing items).
Submit shipping proof and product photos.
Claims must be raised within 48 hours of delivery confirmation.
C. Customized Products

Non-defective customized products (e.g., logo-printed items, special specifications) cannot be returned/exchanged. Confirm requirements before ordering.
3. Return Process
Step 1: Submit Request

Contact customer service or submit a request via the platform backend, including:
Order number,
Detailed issue description,
Supporting evidence.
Step 2: Review & Approval

We will review within 1–3 working days and provide a return address/instructions if approved.
Step 3: Return Shipment

Items must be unused, undamaged, and in original packaging, with the original invoice.
Unauthorized returns will be rejected.
Step 4: Refund/Replacement

Upon verification, refunds (to the original payment method) or replacements will be processed within 5 working days.
4. Cost Responsibilities
Platform’s Responsibility (quality issues, shipping errors): Covers return shipping and reshipment costs.
Customer’s Responsibility (non-defective returns, order errors): Customer bears all costs.
Force Majeure (e.g., natural disasters): Resolved through mutual agreement.
5. Non-Eligible Cases
Returns/exchanges are not accepted if:

The return window has expired;
Products show signs of use,人为damage, or missing parts;
Improper storage caused deterioration (e.g., food, chemicals);
Subjective reasons (e.g., procurement plan changes, market price fluctuations).
6. Dispute Resolution
If liability is disputed, both parties may appoint a third-party inspection agency; costs are borne by the liable party.
Unresolved disputes shall follow contractual terms or applicable commercial law.
7. Additional Notes
This policy serves as general terms. Specific orders are governed by signed purchase contracts.
We reserve the right to modify this policy. Changes will be notified via platform announcements or email.
Reminder: For bulk orders, clarify return/exchange terms in contracts and consider purchasing shipping insurance. For inquiries, contact: Allen@cnzowor.com